and integrating our Salesforce platform as we complete our migration from Zendesk, ensuring it empowers our Trust and Safety... from Zendesk to Salesforce, focusing on data/process migration and custom solution development. Participate in all phases of the...
Provide expert support via Zendesk or similar systems. Troubleshoot issues across Windows, macOS, and networking... in technical support, ideally in SaaS or enterprise IT. Strong experience with Zendesk (or similar), Windows/macOS, networking...
ticketing system (Zendesk) to ensure clear audit trail Working as part of a customer support team collaborating with colleagues... own workload based on issue prioritisation. Desirable: Zendesk software. SQL. Linux O/S. Windows Server...
-quality support is delivered across all channels (Zendesk, Slack, etc.) Conduct regular 1:1s and performance reviews; provide... managing Customer Support teams in a high-volume, fast-paced environment Strong working knowledge of Zendesk and Slack...
and scaling SaaS B2B support, including tooling selection (e.g. ServiceCloud, Zendesk or similar), for an omni-channel support... environment Deep familiarity with support platforms like Salesforce, Zendesk, Jira and similar systems Understanding of the...
Provide expert support via Zendesk or similar systems. Troubleshoot issues across Windows, macOS, and networking... in technical support, ideally in SaaS or enterprise IT. Strong experience with Zendesk (or similar), Windows/macOS, networking...